The incident happened on Aug. 24, when Arlene landed in Boston Logan International Airport from Kentucky. Upon landing, she noticed her suitcase had been damaged during travel and went to file a claim with a Delta Air Lines customer service representative at the airport.
Delta Air Lines is integrating @DeltaAssist customer support into its primary @Delta Twitter handle to offer customers a seamless experience when communicating with the airline’s team of more than 40 social media specialists.
“We are committed to listening, caring and connecting with our customers 24 hours a day, seven days a week,” said Charisse Evans, Delta’s Vice President – Reservation Sales and Customer Care. “By incorporating @DeltaAssist into @Delta, our customers will have one source for in-the-moment assistance before, during and after their travels, along with access to Delta updates, travel tips and much more.”
Nearly six years ago, Delta became the first U.S. airline to offer real-time customer support through Twitter via the @DeltaAssist channel, including rebooking, flight information, airport details and additional services.
The team has grown from six employees to more than 40 specialists with Reservations backgrounds providing assistance in English, Spanish, Portuguese and Japanese.
“Our engagement with customers through @Delta is focused on ensuring they have a memorable experience while assuring them we’ve got their back every time they fly with us,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer. “This is the philosophy behind every investment we make.”
Delta continues to invest in travel resources and tools for customers, including the Fly Delta app. From booking, changing and monitoring flights to tracking bags and exploring the Glass Bottom Jet™ feature, the Fly Delta app further increases customers’ ability to stay connected at all points during their journey.
Delta Air Lines has apologized to a customer for calling the police after an argument over damaged luggage escalated. The customer, who is black, feels the incident with the customer service agent, who is white, was racially motivated.
“We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired. We take situations like these seriously and we are working directly with this customer to use this as an opportunity to learn from her experience and improve on future customer interactions.”
Help Support Number @Delta Airlines is a U.S. based air carrier which has its major hub located in Atlanta, Georgia. Delta is one of the world's largest airlines and also one of the oldest, having started flight service in 1924. Delta customer service is limited to telephone support only.
Delta Air Lines is integrating @DeltaAssist customer support into its primary @Delta Twitter handle to offer customers a seamless experience when communicating with the airline’s team of more than 40 social media specialists.
“We are committed to listening, caring and connecting with our customers 24 hours a day, seven days a week,” said Charisse Evans, Delta’s Vice President – Reservation Sales and Customer Care. “By incorporating @DeltaAssist into @Delta, our customers will have one source for in-the-moment assistance before, during and after their travels, along with access to Delta updates, travel tips and much more.”
Nearly six years ago, Delta became the first U.S. airline to offer real-time customer support through Twitter via the @DeltaAssist channel, including rebooking, flight information, airport details and additional services.
The team has grown from six employees to more than 40 specialists with Reservations backgrounds providing assistance in English, Spanish, Portuguese and Japanese.
“Our engagement with customers through @Delta is focused on ensuring they have a memorable experience while assuring them we’ve got their back every time they fly with us,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer. “This is the philosophy behind every investment we make.”
Delta continues to invest in travel resources and tools for customers, including the Fly Delta app. From booking, changing and monitoring flights to tracking bags and exploring the Glass Bottom Jet™ feature, the Fly Delta app further increases customers’ ability to stay connected at all points during their journey.
Delta Air Lines has apologized to a customer for calling the police after an argument over damaged luggage escalated. The customer, who is black, feels the incident with the customer service agent, who is white, was racially motivated.
“We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired. We take situations like these seriously and we are working directly with this customer to use this as an opportunity to learn from her experience and improve on future customer interactions.”
Help Support Number @Delta Airlines is a U.S. based air carrier which has its major hub located in Atlanta, Georgia. Delta is one of the world's largest airlines and also one of the oldest, having started flight service in 1924. Delta customer service is limited to telephone support only.
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