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The agents say they are paid less than half of what employees who perform similar work at the mainline American Airlines operations are paid. Some agents qualify for food stamps because their wages are so low. The starting pay for Envoy agents is $9.34 an hour.
Envoy, formerly called American Eagle, is one of 10 regional carriers that American has contracted with to operate flights under the American Eagle brand and livery. American, as a result of its merger with US Airways, also owns two other regional airlines, Piedmont and PSA.
American Airlines Group said negotiations with the customer service agents have just begun.
“We respect the rights of all employees to demonstrate and express their opinions,” the company said in a statement. “We have a track record of treating our employees fairly and will conduct our negotiations at the bargaining table.”
Gate agents and customer service representatives at the mainline American Airlines operations approved a new five-year contract last fall that included pay increases that averaged 30 percent. Those 14,500 workers are also represented by the CWA.
Five days a week, Takisha Gower leaves her Euless home for her 6 a.m. shift as a passenger service agent at DFW International Airport, where she’ll spend the next several hours boarding flights, helping people who’ve missed connections and, occasionally, talking down a customer who’s having a really bad day.
Although the passengers bought their tickets through American Airlines, Gower works for the company’s Envoy Air subsidiary, which operates regional flights for the Fort Worth-based carrier under the American Eagle brand.
After 18 years with Envoy, Gower makes $15.71 an hour, half what someone with similar duties makes at American’s mainline operation, according to the Communications Workers of America, which represents Gower and 3,800 other Envoy agents.
“It’s really stressful. Some bills I have to put on scheduled payments that I know will hit after my check deposits,” said Gower, a mother of five, three of whom still live with her and her husband. “With clothes, I would wash and hang them up instead of putting them in the dryer to make sure they last longer.”
Gower’s pay still tops that of many of her co-workers, 75 percent of whom earn less than $13 an hour, according to an online survey of 900 members published by the union Wednesday. In addition to manning airport gates, passenger service agents work on the ramp, helping guide planes on the tarmac and handling bags.
Starting pay for these employees, about 500 of whom work at DFW, is as low as $9.48 an hour, with a guaranteed $1 increase after the first year but no other guaranteed raises for the next 10 years .
As many as one in four rely on public assistance, including food stamps, to make ends meet, the survey found. To get by, employees tell of borrowing from their retirement accounts, selling plasma and using GoFundMe drives to cover medical bills.
Visit @ Envoy Air customer helpline
The agents say they are paid less than half of what employees who perform similar work at the mainline American Airlines operations are paid. Some agents qualify for food stamps because their wages are so low. The starting pay for Envoy agents is $9.34 an hour.
Envoy, formerly called American Eagle, is one of 10 regional carriers that American has contracted with to operate flights under the American Eagle brand and livery. American, as a result of its merger with US Airways, also owns two other regional airlines, Piedmont and PSA.
American Airlines Group said negotiations with the customer service agents have just begun.
“We respect the rights of all employees to demonstrate and express their opinions,” the company said in a statement. “We have a track record of treating our employees fairly and will conduct our negotiations at the bargaining table.”
Gate agents and customer service representatives at the mainline American Airlines operations approved a new five-year contract last fall that included pay increases that averaged 30 percent. Those 14,500 workers are also represented by the CWA.
Five days a week, Takisha Gower leaves her Euless home for her 6 a.m. shift as a passenger service agent at DFW International Airport, where she’ll spend the next several hours boarding flights, helping people who’ve missed connections and, occasionally, talking down a customer who’s having a really bad day.
Although the passengers bought their tickets through American Airlines, Gower works for the company’s Envoy Air subsidiary, which operates regional flights for the Fort Worth-based carrier under the American Eagle brand.
After 18 years with Envoy, Gower makes $15.71 an hour, half what someone with similar duties makes at American’s mainline operation, according to the Communications Workers of America, which represents Gower and 3,800 other Envoy agents.
“It’s really stressful. Some bills I have to put on scheduled payments that I know will hit after my check deposits,” said Gower, a mother of five, three of whom still live with her and her husband. “With clothes, I would wash and hang them up instead of putting them in the dryer to make sure they last longer.”
Gower’s pay still tops that of many of her co-workers, 75 percent of whom earn less than $13 an hour, according to an online survey of 900 members published by the union Wednesday. In addition to manning airport gates, passenger service agents work on the ramp, helping guide planes on the tarmac and handling bags.
Starting pay for these employees, about 500 of whom work at DFW, is as low as $9.48 an hour, with a guaranteed $1 increase after the first year but no other guaranteed raises for the next 10 years .
As many as one in four rely on public assistance, including food stamps, to make ends meet, the survey found. To get by, employees tell of borrowing from their retirement accounts, selling plasma and using GoFundMe drives to cover medical bills.
Visit @ Envoy Air customer helpline
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