More than ten years ago, "Julie" joined Amtrak as the friendly voice you hear when you call us at 1-800-USA-RAIL. "Ask Julie" is our latest customer-friendly innovation designed to guide you through Amtrak.com so you can find the information you need. We're excited to introduce her and hope you find her helpful.
Julie knows all about the content on our website and answers questions based on natural language, so you can actually ask Julie questions in your own words. Just type in a question, phrase or keyword, then Julie will provide a brief answer and navigate to the page with the most relevant information. With the sound on, Julie will vocalize her answers, along with her written response. Below her answer, there may also be additional links leading to related areas of interest.
What Can Julie Help You With?
Julie knows all about the content on our website and answers questions based on natural language, so you can actually ask Julie questions in your own words. Just type in a question, phrase or keyword, then Julie will provide a brief answer and navigate to the page with the most relevant information. With the sound on, Julie will vocalize her answers, along with her written response. Below her answer, there may also be additional links leading to related areas of interest.
What Can Julie Help You With?
- Booking reservations
- Planning a vacation
- Frequently Asked Questions
- Navigating Amtrak.com
- Amtrak Guest Rewards program
- Station and route information
- Policies
Passengers booking an accessible bedroom accommodation will be required to certify that they require one or more of the accessible features of the accessible room accommodation in order to book and receive the discount. Passengers are not required to indicate the type of disability they have but only that they require the accessible features due to a disability. Conductors on trains with accessible room accommodations will provide a self-certification form to be completed by the passenger.
You must provide written documentation of your disability at the ticket counter and when boarding the train.
Acceptable documentation includes:
- Transit system ID card for persons with a disability
- Membership card from a disability organization
- Letter from a physician
- Medicare card, if under 65
Within 14 days prior to a train departure from its origin city, and if all other Bedroom and Family bedrooms have been reserved, accessible bedroom are made available to all passengers on a first-come, first-served basis. For this reason, we urge you to make your reservations as far in advance of travel as possible.
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